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Terms and Shipping

Terms and Shipping | More Web Pages
If you would like to become a dealer, please read the terms below and use our Dealer Credit Application to apply for an account.


Whitewater Designs, Inc. guarantees its products against defects in materials and workmanship. Simply return the item in question to us with an explanation of the problem encountered and we will gladly replace it. Due to continuous improvement, Whitewater Designs, Inc. reserves the right to alter specifications without notice.

Return Policy: If you are not satisfied with our merchandise for any reason, or if the merchandise is not selling, you may exchange it for any products manufactured by Whitewater Designs, Inc. (All exchange merchandise must be returned in saleable condition.)
Custom Orders: Custom orders are our specialty at Whitewater Designs, Inc. Please contact us with your ideas. For color substitutions on straps, add 25⊄ per strap when ordering less than 25 of one size.
Preseason Orders: Orders received by 12/31 of a given year for purchases for the following year will be discounted by 3%. Shipments can be scheduled over the following year.
Discounts: Volume discount, if the total order is $500 or more, 5% discount. Preseason order, 3% discount. Early pay, 2% discount.
Shipping: All shipments are F.O.B. Eugene, OR. Shipments will be through UPS. If possible, we ship within 24 hours on stock items. To insure same-day shipping, please place your order by 9:00 AM (PST).
Payment: All orders are C.O.D. (add $9.50 charge per order) unless credit has been approved. We accept cash and checks. Payment(s) received will be applied to the oldest unpaid balance. There is a $30.00 fee on all returned checks. Outstanding accounts will not be shipped until arrangements are made to bring the account current. Discounts will be forfeited on accounts with an overdue balance.
Credit Terms: Net 30 or 2%10/ Net 30, once credit application is approved.
Minimum Orders: Whitewater Designs, Inc. does not have a minimum order amount. We do, however, charge a $7.00 Handling Charge on order less than $100.00.
Drop Ship Fee: All orders to be drop shipped will have a $10.00 fee added.
Late Fee: There is a 2% charge on all balances over 30 days. Subsequent orders on accounts outstanding over 30 days will be shipped C.O.D. for the total amount due.
Prices: Subject to change without notice.
Warning: Water Sports activities involve substantial risk of injury or death. Purchasers of products manufactured by Whitewater Designs, Inc. are advised that they should not attempt to use this equipment without adequate training and experience. Purchasers assume all risk of property damage, personal injury and death.